How eBay Buyer Protection can help you
1. Open a case
If your item hasn’t arrived or isn’t as described, contact the seller by opening a case in the Resolution Centre. Let the seller know how they can help resolve the problem.
2. Escalate to eBay
If you don’t hear back from the seller or can’t reach a resolution after 8 days, escalate your case in the Resolution Centre so that we can help you.
3. eBay will review your case
We’ll review your case and contact you within 24 hours. If your case qualifies and is eligible for eBay Buyer Protection, eBay will refund your full purchase price plus original postage costs.
Learn more about Buyer Protection on eBay